Terms And Conditions

This site is owned and operated by Jayems .If you have any queries contact us on  07960077113

Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are bound by and agree to comply with the following terms and conditions of use.

Use of Website

The contents of this website are for your general information and use only. You may view individual pages for your personal use only. It is subject to change without notice.

Neither we nor any third parties provide any guarantee as to the information and materials found on this website for any particular purpose. You accept that such information may contain errors or inaccuracies and we exclude all liabilities from such inaccuracies or errors to the fullest permitted by law. No prior notice of change will be given. Any profit or loss or wasted expenditure from this website Jayems is not accountable or responsible for it.

Contents of this website is licensed or owned by Jayems and which includes all designs, look, graphics and layouts which should not be reproduced in any form   due to the copyright protection which forms part of this Terms and Conditions.

Unauthorised use of this website may give to a claim for damages and or result in a criminal offence.


Content and External Links

This website should not be reproduced or linked to other websites without prior consent from Jayems. Any links are provided for information purposes only and Jayems does not endorse or have responsibility for the usage, content security of such sites .Jayems does not have any control over these sites and you acknowledge and agree that Jayems are not responsible for any loss or damage caused from such sites. Your use of such sites is at your own risk. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and wales.   

Returns and Guarantee

We only stock items from reputable sources and the authenticity of every brand is guaranteed. All goods are inspected before shipping. All goods are fully insured before shipping in case of loss or damage. If you are not fully satisfied with an item you have ordered from Jayems and wish to return then you can do so within 7 working days of receipt of goods. Jayems will accept all returns provided they are still in original condition and unopened and undamaged. In case an item is damaged then please notify us within 24hours of receipt and we will try and replace or offer full refund. Jayems does reserve the right to refuse any refund if goods are found to be not faulty. All goods must be returned at customer’s expense. A refund minus the shipping costs will be issued within 30 days of goods returned. However if you wish to exchange the goods then jayems will be happy to offer a suitable exchange.   Before   returning any goods please contact ourselves for instructions and consent. We do reserve the right to claim any losses incurred to us on transaction processes.


Please Note: We do not accept the following items back and also no refunds will be offered on these goods.  

All cigarettes, cigars, Tobacco, cigarette/cigar holders, electronic cigarettes,pipes, Dunhill and ST Dupont products.

Privacy Policy

The privacy policy sets out how Jayems uses and protects the information provided by you when you use this website. All information is protected under the Data Protection Act. This includes personal information such as confidential data, individual’s phone numbers; banking information, email addresses etc. . . . Should we ask you to provide certain information by which you can be identified when using this website then you can be assured that it will only be used in accordance with this privacy statement.

Jayems does not sell, distribute or lease your personal data in any form to third parties unless we have your permission or are required by law to do so.  All data are for internal use only. If you believe that any information we are holding on you is incorrect  or incomplete then please notify us as soon as possible and we will correct any information that is found to be incorrect.

Conditions of sale  

Please note it is against the law for us to sell any tobacco products to anyone under the age of 18 years. This policy also applies to the sale of Knives where you must be over the age of 18 years or over order to purchase. Customers outside of U.K.  must confirm to the age requirements to their home countries with regards to the purchase of tobacco products.

All our prices are inclusive of value added tax at the current rate of 20%.

We make every effort to ensure that prices and descriptions are accurate at the time you place your order but occasionally genuine errors can occur. The price of goods will be shown on the checkout page of your order and any additional delivery charges will also be indicated.


Upon receipt of payment we will deliver the goods to the delivery address you provided when you place your order. Once we accept your order we will ensure the delivery of goods will be during the time period specified. A signature will be required upon receipt.

Orders within U.K. should be received within 5-7 working days. Orders for the EU should be received within  7-9 working days. International orders can take up to 30 working days for delivery. Any change in delivery times or should an item be out of stock any time we will notify you as soon as possible. Some goods are subject to import duties   and customer fees Jayems are not in any way liable for this. Any goods returned because of these fees will not be accepted and no refunds given. Contact us if you have any questions on our policies.

US Customs.   

Ordering Cuban cigars is in direct violation of Federal laws of America. American customers please note that you risk confiscation of you goods, fines and jail if you are caught. Jayems accepts no responsibility for either your losses or your confiscation by the US customs.  

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