Shipping And Returns

Returns and Guarantee

We only stock items from reputable sources and the authenticity of every brand is guaranteed. All goods are inspected before shipping. All goods are fully insured before shipping in case of loss or damage. If you are not fully satisfied with an item you have ordered from Jayems and wish to return then you can do so within 7 working days of receipt of goods. Jayems will accept all returns provided they are still in original condition and unopened and undamaged. In case an item is damaged then please notify us within 24hours of receipt and we will try and replace or offer full refund. Jayems does reserve the right to refuse any refund if goods are found to be not faulty. All goods must be returned at customer’s expense. A refund minus the shipping costs will be issued within 30 days of goods returned. However if you wish to exchange the goods then jayems will be happy to offer a suitable exchange.   Before   returning any goods please contact ourselves for instructions and consent. We do reserve the right to claim any losses incurred to us on transaction processes.


Please Note: We do not accept the following items back and also no refunds will be offered on these goods.  

All cigarettes, cigars, Tobacco, cigarette/cigar holders, electronic cigarettes,pipes, Dunhill and STDupont products.

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